Refunds on Personalized Products
Unfortunately, due to personalization being custom designed we are unable to offer refunds once the piece has entered production. Given that these are made to order we cannot resell them hence we cannot return due to change of mind or any other circumstance. We can, and will, however, replace a piece if it is found to have had a fault during the manufacturing process or has been received damaged from shipment.
We will not refund or exchange pieces where details are entered incorrectly i.e., typos. Please make sure you are careful and check the details you enter when ordering.
In the unlikely event that a product arrives damaged or missing, we will only send replacements for the damaged/missing product within 14 days from the time you have reported this to us. Please email us a picture of the damaged product and the order number at support@cardwelry.co. Replacements will be shipped to the original shipping address as per order.
Our return/exchange policy lasts 60 days. To be eligible for a return, you must email us photos of the defect so we can pass those along to the fulfillment team that will be making you a new piece and shipping it out. We need to account for all our replacements.
To complete your return, please include either the name the item was ordered under, the email address, or the order # preferably. Receipts are not in the package, as most of these items are gifts.
Refunds (if applicable)
Refunds, if applicable, can only be made to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
The shipping charge, shipping insurance, product protection, and product purchased through store credit are not applicable for a refund.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cardwelry.co.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cardwelry.co.
Exchanges and Returns are easier than ever!
Simply go to Cardwelry Return Center and it will walk you through the steps for any exchanges or returns.
➡ You will also receive a return label in an email for any items you need to ship back.
➡ Exchanges and returns must be processed by the 60th day from date of delivery.
➡ There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.
➡ Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to support@cardwelry.co with your order number and a picture of the damage and we are happy to replace your items free of cost.
➡ Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.
How can I contact you?
Customer service is our #1 priority, and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with CardWelry DesignByMoms and please let us know if you have any questions.
The size of our business has increased by 5x since the start of COVID-19. Please bare with us as we train new members of the team. If you have any issues, we promise we will make it right! We genuinely appreciate your business and are working diligently to improve our processes to make orders go out very quick, as they did pre-COVID-19 regulations.
Email: support@cardwelry.co
Phone: (425)429-2879
Live Chat: Coming soon!
